The Meg Whitman ads I have seen are not the Meg Whitman I know.
When Whitman was CEO of eBay I attended Las Vegas eBay Live, an annual convention for thousands of eBayers. The convention traditionally closed with a pep speech by CEO Whitman about what eBay had done for Sellers in the past and would be doing in the future.
Since eBays attitude toward Sellers could, at best, be described as imperial.....raising fees, no telephone calls from Sellers, questions read and answered by computers that NEVER resolved an issue, arbitrary suspensions, Millions of dollars frozen or payments arbitrarily delayed by PayPal, and all sorts of rules and regulations for Sellers that accomplished nothing but to make their lives less profitable and more difficult......you can imagine the kinds of questions Whitman had to field. What I witnessed was an almost open revolt cut short when Whitman walked off the stage early. Apparently, this had become a growing tradition in the last several years. Sellers were very very unhappy with Meg.
So, what was Whitmans solution to this show of dissatisfaction? A committee to hear and resolve the Seller issues? An attempt to explain why recent changes in eBay policy were necessary? Changes in company policy? Anything, at all, to resolve Seller issues? Anything, at all, like the caring concerned Meg of the TV ads?
Nope. Whitman stopped the Conventions. After all eBay was the only game in town. Who cares what Sellers think? Where are they going to go? No convention equals no questions equals no Seller dissatisfaction. Out ear, out of mind....
For more about the real Meg, Google the recent Craigs List lawsuit where Whitman tried to sneak in the back door of Craigs List, by buying shares of stock from a disgruntled owner, and take over Craigslist. When she was unable to bully her minority stake into control of the company, eBay stole the operating secrets, by agreeing not to compete with Craigslist and then, within weeks, starting her own version of CraigsList...Kijiji. Surely we all remember Kijiji?
And of course there was her greatest financial coup..... buying Skype for $3 Billion, spending almost a billion dollars integrating it into eBay and then selling it for for $2 Billion.....Do the math. Of course, in doing this, she so alienated and ignored the wisdom of the brain behind Skype, that he resigned his lucrative new job and started Tesla Motors
This is Queen Meg, the real Queen Meg. The person behind all those caring, listening, warm and fuzzy ads. How could anybody think she will treat the citizens of California any better than she did eBay Sellers. After all, where are the citizens going to go? Nevada?
Read more: http://fresnobeehive.com/opinion/2010/05/whitmans_new_ad_lumps_poizner.html#ixzz0oCUBdFZ7
Showing posts with label eBay. Show all posts
Showing posts with label eBay. Show all posts
Monday, May 17, 2010
Sunday, September 27, 2009
Meg Whitman for Governor - I Think Not!

Meg Whitman for Governor? Why on Earth? Give me even one reason. Another bored greedy executive with a radically inflated sense of their own talents throwing just a splash of the billions they made fleecing the public at another game they think, unwisely, they just may be good at. I will be writing more, much more, about this in the future.
But, let's just start with her experience. Basically, she ran eBay from a small friendly little auction house into to a very large loosely supervised, customer ignored and vicious Big Company.
Her biggest single accomplishment was to buy Skype for 3 billion, spend hundreds of millions to develop it only to see it sold as a disaster by the management who replaced her. Her second biggest deal was to buy a minority interest in Craigs List, through a dirty little back room transaction, where eBays involvement was unwanted, destructive and, finally, abandoned.
She did, in her favor, make the decision to buy PayPal. However, the developer of eBay, after spending time inside the eBay inferno, got disgusted and decided to take his most valuable commodity, creativity, with him. He is now selling the much sought after fast and electric Tessla cars he dreamed up, designed, built and is now selling faster than he can produce.
I wonder what eBay might have been like if he had been encouraged to stay and contribute under Whitman.
Whitman was so popular with eBay users that two years ago they canceled, and have never rescheduled their very popular and heavily attended annual conference/convention. The reason for the permanent cancellation? Too many eBayers were so upset with Whitman, the eBay "Community" of computers, and the general environment of "screw the users" that there were almost open riots when the users actually got to speak to a real person from eBay.
For a flavor of what I am talking about, just visit the eBay forums and see if you can go back as far as Whitmans' time and get a feel for the really pissed off customers in the eBay Community. Or you could just post a question asking about Whitman, at least you could before eBay hired some people to delete any negative comments from the forums.
It might not have been necessary to start deleting comments if, instead, they had hired some real people earlier on to talk to users instead of requiring all input to be in the form of messages that were subsequently read, interpreted and responded to by eBay computers....which is why the answers never really seemed to fit the original question. Or how about the quality control questionaires.."tell us how we are doing"....that were multiple choice with no place for negative comments or notations.
I can only dream what California might turn into if Whitman has her say. I can only dream bad dreams. Very bad dreams. Maybe the Terminator couldn't make much of a dent on California, but anybody that could create a wicked, vicious culture out of something as neat as the eBay concept probably can also do some serious damage to California. The only hope for California might turn out to be the Do Nothing political bureaucracy that has so frustrated the current governor and manages to stymie change at every turn.
California, as bad as it already is, does not need Meg Whitman. Thanks, Meg, but just take your Billions you earned off fleecing eBay users and go find another place to entertain yourself. Oh, and you might want to think about actually exercising your responsibility as a citizen to vote.
Labels:
eBay,
Governor,
Meg Whitman,
unqualified,
voter registration
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